Soft skills is a term often associated with a persons EQ (Emotional Intelligence Quotient), the cluster of personality traits, social graces communication language, personal habits, friendliness, and optimism that characterize relationships with other people
(1). Softskills complement hard skills which are the occupational requirements of a job and many other activities. They are related to feelings, emotions, insights and (some would say) an inner knowing. i.e. they provide an important complement to hard skills and IQ.
Soft skills are personal attributes that enhance an individuals interactions, job performance and career prospects. Unlike hard skills, which are about a persons skill set and ability to perform a certain type of task of activity, soft skills relate to a persons ability to interact effectively with coworkers and customers and are broadly applicable both in and outside the workplace.
A persons soft skill EQ is an important part of their individual contribution to the success of an organization. Particularly those organizations dealing with customers face-to-face are generally more successful, if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organization.
(2) For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications.
It has been suggested that in a number of professions, soft skills may be more important over the long term than occupational skills. The legal profession is on example where the ability to deal with people effectively and politely,more than their mere occupational skills, can determine the professional success of a lawyer.
(3) Soft Skills are behavioural competencies. Also known as interpersonal Skills. or peple skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, influencing skills and selling skills, to name a few. These skills are based on performance, productivity, and how well the job is done. All of these previously mentioned skills can be acquired through numerous ways, mainly with bettering communication and development of leadership qualities. Working on body language, eye contact, and being at ease in relationship of any kind will improve the soft skills.
DISS offers a wide range of Soft Skills Training in association with leading organizations worldwide.